alibet99 Privacy Policy

1. Introduction

alibet99 ("we", "us") is an online gambling platform operator running under international licensing. This Privacy Policy applies to all users who register an account, visit the alibet99.one website or use any of our services including online slots, live casino, sports betting and virtual sports.

By accessing and using alibet99 services, you confirm that you have read, understood and accepted the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised to stop using our services.

2. Personal Information We Collect

To provide a safe, orderly and responsible service, alibet99 collects several categories of personal information from our users. This collection occurs directly through the account registration process, or automatically when you use our platform.

Information you provide directly:

• Full name as shown on your identity card (MyKad)
• Date of birth to confirm you meet the minimum age requirement of 21 years
• An active email address
• A mobile phone number registered in Malaysia
• E-wallet or banking account details for transaction processing
• Identity verification documents when required by KYC (Know Your Customer) procedures

Information collected automatically:

• IP address and general location data (does not involve precise GPS coordinates)
• Device type, operating system and browser used
• Game session history, total wagers and transaction records
• Cookie data and session tokens to maintain a secure login
• Timestamps and pages visited within the alibet99 platform

3. Purpose of Using Your Information

alibet99 uses your personal information only for legitimate purposes necessary to operate the platform. We do not process your data beyond the scope stated here:

• Identity and account verification — ensuring every user is an eligible individual aged 21 and above
• Financial transaction processing — facilitating deposits and withdrawals through supported payment methods
• Regulatory compliance — meeting legal requirements under the international licensing we hold, including anti-money laundering (AML) procedures
• Security and fraud prevention — detecting suspicious activity and protecting your account from unauthorised access
• Customer support — processing complaints, enquiries and requests you submit to our team
• Service improvement — analysing general usage patterns (without identifying individuals) to improve the platform
• Important communications — sending notifications related to account security, changes to terms and promotional information you have agreed to receive

4. Sharing and Disclosure of Information

alibet99 does not sell, rent or disclose your personal information to outside parties for commercial purposes. However, there are limited situations where data sharing may occur:

• Third-party payment processors — service providers such as e-wallet gateways and the FPX network that require minimum transaction data to complete your payments
• Game software providers — licensed game studios that provide the gaming platform may receive limited session data for technical purposes and RTP auditing
• Competent authorities — in cases where we are required by court order, regulatory body directive or binding legal requirement to disclose certain information
• Security service providers — companies that assist us with fraud detection, identity verification and cybersecurity, subject to strict confidentiality agreements

All third parties that receive data from us are bound by data protection agreements that ensure your information is not misused or further disclosed without authorisation.

5. Data Storage and Security

We store your personal data on servers equipped with multi-layer security controls. All data moving between your device and alibet99 servers is encrypted using the latest TLS (Transport Layer Security) protocol.

The security measures we implement include:

• Data encryption in transit and at rest
• Role-based access control — only staff who need your data to carry out their duties are permitted to access it
• Continuous security monitoring and regular penetration testing
• Two-factor authentication (2FA) for internal access to data management systems
• Tested incident response procedures to address any data breach quickly

Data retention periods depend on operational and legal requirements. Active account data is retained for as long as the account remains active. After an account is closed, certain data may be retained for a period required by international licensing compliance obligations before being securely deleted.

6. Cookies and Tracking Technologies

alibet99 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies — required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality
• Performance cookies — collect anonymous statistical information about how users interact with the website to help us improve the experience
• Functional cookies — remember your preferences such as language, currency and display settings to provide a more personalised experience

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some alibet99 platform features.

7. User Rights Regarding Personal Data

alibet99 respects your rights as the owner of your personal data. You may exercise the following rights at any time by contacting our support team:

• Right of access — request a copy of the personal data we hold about you
• Right of rectification — request a correction if any data we hold is inaccurate or out of date
• Right of erasure — request deletion of your personal data, subject to legal and licensing compliance requirements that may obligate us to retain certain records
• Right to object to processing — object to the processing of your data for direct marketing purposes
• Right to data portability — request your data in a machine-readable format
• Right to withdraw consent — withdraw any consent you have previously given for consent-based data processing, at any time

To exercise any of the above rights, please contact us via 24/7 live chat or our support email. We will endeavour to process your request within a reasonable timeframe, subject to the required identity verification.

8. Child Protection and Age Restrictions

alibet99 services are strictly limited to individuals aged 21 and above only. alibet99 does not knowingly collect or process personal information from individuals under the age of 21.

All registrants are required to verify their age during the KYC process. If we find that information has been provided by someone who has not yet reached the age of 21, the account will be suspended immediately and all related data will be deleted.

9. Amendments to This Privacy Policy

alibet99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry standards. Any material changes will be communicated to registered users via email or in-platform notifications.

The latest version of this Privacy Policy is always available at alibet99.one/dasar-privasi. The effective date at the top of this document indicates the version currently in force. Continued use of our services after any amendment means you accept the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. How to Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our data protection team:

• Via live chat — available 24/7 directly on the alibet99.one platform in Bahasa Melayu and English
• Via email — send your enquiry to [email protected]

We are committed to responding to all privacy-related enquiries transparently and within a reasonable timeframe.